This course will benefit anyone who has to make decisions and solve problems in a business context. It will help individuals understand an issue fully and, once understood, will help them use that input to make the most informed decision possible. New perspectives will be explored by helping participants look at problems more creatively and to ‘join the dots’ to identify possible future impacts of their decisions. Attendees will have a tool kit to help them think critically, identify potential cognitive biases, make effective decisions and view issues from new perspectives.